FAQ

Here are answers to some frequently asked questions.  If you don’t see what you’re looking for, drop us a line here and we’ll be happy to give you an answer!

I'd like to see my discount before verifying my service...

Unless you’ve verified your service and are logged-in, you’ll only be able to see our retail prices.  Because we offer special pricing for military, veteran, and government employees, we’re obligated by our vendors to restrict pricing visibility to logged-in users who’ve verified their service.  Also, some of the brands we carry are only available to service members.

Fear not! Verifying is quick and easy!  You can choose to use a .mil or .gov email address for verification or choose to upload a supporting document.  Typical documents are a statement of service, DD-214 (please remove your SSN and other sensitive information), VA card, Driver’s License with a veteran designation, or another document that verifies service affiliation.  Approval is instant with no additional waiting.  We do not retain submitted documentation after it is approved.

I'd like to order a bike, but I'm afraid of doing a ton of assembly...

This is one of the things that sets us apart from our competitors.  When you order a bike from us, we’ll fully assemble it, fully adjust all the components, including brakes and shifters, and do additional checks on sensitive components like rear derailleurs.  Then we go and test ride your bike to make sure everything functions as expected under load.  It’s all part of our Read to Ride Guarantee.

Once we’re sure everything is working as designed, we’ll mark positions of anything we disassemble for shipment (typically seat post and handlebars).  Then we get your bike ready for shipment and include any tools you might need for reassembly.  Your bike will also ship with detailed instructions on what we disassembled and how to put it back together.  Typically, you’ll spend about 15-20 minutes from taking your bike out of the box, unpacking it,  to riding it for the first time.

If you’re concerned about doing even minimal assembly, we can arrange to ship your new bike fully assembled.  We’re happy to do this for you, but keep in mind that it will have to be shipped via palletized freight and there will be additional shipping charges.

Certain bikes when shipped APO may require more assembly than others, due to the size restrictions.  This is especially true of mountain bikes where in most cases we’ll have to remove the fork to meet the package size restrictions.  If that is the case, we’ll make sure you have all the tools and instructions you need for reassembly.  And as is the case for any purchase, we can always setup a video call to help you out.

Do You Ship APO/FPO?

We absolutely do!  Keep in mind, some destinations have additional restrictions beyond the normal size/weight limits for APO delivery.  Please inform us if these apply so that we can make sure your order gets to you.

I'm at an APO address, but I can't get anyone to ship a bike to me...

We understand.  Most bikes are shipped in boxes that exceed the size limits for an APO address.  Unlike other retailers, we’re setup to handle this.  Depending on the bike, we’ll need to do some additional disassembly and typically ship the wheels separately.  Please keep in mind any restrictions specific to your APO address are your responsibility including any tariffs, duties, or other taxes that might apply.

What shipping methods do you use?

Most of our packages are shipped with FedEx or FedEx SmartPost (delivered by the US Postal Service).  Smaller packages are typically shipped through the US Postal Service. If we’re shipping to an APO address, your order will always be shipped through the US Postal Service.

All bikes purchased from us have free ground shipping to Continental US (CONUS) addresses.

No matter where we ship your order to, we make sure your gear is packaged so that it arrives safely. In the rare case there is damage that occurs in transit, it is imperative that you note that damage when taking delivery and contact us right away.  Do NOT discard any of the packaging as we’ll need to file a claim with the carrier.  Be sure to take plenty of well-lit pictures to help expedite the claims process.

Do you offer free shipping?

Absolutely!  All orders over $50, including bikes, that ship to a Continental US (CONUS) address are shipped with free ground shipping.  Outside of CONUS, shipping rates do apply.  Expedited shipping options are available as well on a quote basis.

Do you do custom bike builds?

We love helping people build their dream ride!
Drop us a line here to get started.

I can't find what I'm looking for...

If you don’t see what you are looking for, drop us a line here.  We typically have access to the full lineup of the brands we carry. If it’s not a brand we carry, it might be a bigger challenge, but we’ll gladly try!

I have a warranty issue. What do I do?

Being an online bicycle dealer and you being probably a few hundred miles away from our warehouse can seem to make this a little challenging.  Fear not! We have lots of ways to help you out and get you back to pedaling, including mobile repair shops in some areas.  The best thing is to drop us a line here and we’ll find a way to fix the issue.  Don’t forget, we’re authorized dealers for everything we sell.  That means you do not have to worry about your warranty.

What is your return policy?

We don’t believe in lengthy return policies with ton’s of exclusions and we’ve tried to keep it pretty simple.  Read our full Return Policy for all the details.  Like most things in life, there are exceptions, so if you have a specific question or concern, drop us a line here and we’ll be glad to answer!

Do I have to pay sales tax?

We collect sales tax in Arizona and Mississippi.  If sales tax applies to you, it will show in the cart checkout.

Do you offer price matching?

If you find a lower price elsewhere, drop us a line here and we’ll try to match or beat it!