We guarantee your satisfaction with our awesome bikes and gear. Sometimes things change though and we understand that!
New, unused gear, exlcuding bikes, can be returned within 60 days of purchase. Used gear, excluding bikes, must be returned within 30 days of purchase for store credit.
New, unused gear must be returned in the condition you received it with the original box and/or packaging intact, including manufacturer tag or documentation.
New, unused bikes can be returned within 15 days of delivery. Used bikes are not eligible for return under normal conditions for liability reasons, however, we’ll do our very best to address your issue to your satisfaction.
We will NOT accept the return of products damaged due to negligence or abuse.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging. Bikes require extra care as the original packaging may have compressed in transit and may need additional packaging to return safely. Our Customer Service will gladly assist you.
If you feel that you have a warranty issue that is covered by the manufacturer due to a defect in its materials or workmanship, please contact Customer Service at firstname.lastname@example.org and we’ll gladly assist you.
To help expedite your warranty request, please provide as much detail as possible in your email. Include the order number, the product, the issue, your contact information and pictures of the defect.
EXCHANGES & RETURNS (RMA’s)
To initiate a return, please contact our Customer Service department at email@example.com and we’ll get the process started.
The fastest and easiest way to exchange a product is to return your original purchase and place a new order at the same time. This ensures you’ll receive your replacement product quickly and that it won’t go out of stock while you wait for the returned item to be processed. You’ll receive a full refund for products returned in new, unused condition and store credit (applied to your account) for used items. Refunds and credits are processed as soon as your return is received and processed.
When you contact us to make a return, we can provide you with a pre-paid label you can print out, tape to the outside of your return package and drop-off at the carrier (FedEx, UPS, or USPS) at your convenience. The return shipping cost will be deducted from the refund or credit issued to you for the return.
Without a Prepaid Label
Once we’ve provided you with a return authorization, ship the return package via your carrier of choice with the return information on the box.
Ship your return to this address:
430 Porter Ave, Suite B
Ocean Springs, MS 39564
It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is processed.